Terms and Conditions

Daily Public Yarra Valley Wine Experience

Payment Requirements:

Direct Booking – Credit card security is required at the time of booking.

Agent/Online Bookings – Please present your voucher to our driver for collection at boarding. Please read your terms and conditions set by your agent.

Payment Options:

1 to 3 Passenger bookings do have the option of presenting credit card or cash to our driver at boarding.

4 to 8 Passengers must pre pay with credit card at the time of confirmation.

Cancellation Policy:

For Bookings made direct with Australian Wine Tour Company over the phone within 48 hours of the tour date a cancellation fee of 100% applies (unless cancelled within one hour of making booking). Our office must be advised by telephone (1800 996 414) of any cancellation or amendment to a booking as follows:

More than 14 days before 100%

More than 7 days before 75%

More than 2 days before 50%
Any changes or cancellations after this time will be charged cancellation fees to the credit card given as security for the booking.

Child Policy:

Ages between 5 – 15 years inclusive.

One Child rate applies per two paying adults.

Minimum child age for this tour is 5 years.

For children between 5 and 10 years – a consent form must be signed by accompanying parent / guardian prior to boarding to confirm child age requirements.

Our AWTC departures are based on our age policy for all bookings with children. Failure to meet these requirements will result in a forfeit of touring and no refund will be provided to participants for this dated service.

General Terms And Conditions:

Tours will leave according to times stated on itineraries and will not wait for “latecomers”. We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times. No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time.

We recommend all traveller’s have adequate travel insurance in the event of delay, illness and loss of property which may result in failure to join or complete our tour.

Pick up locations must be confirmed 24 hours prior to tour departure.

We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.

We accept no responsibility for lost or stolen property

Passengers must be able to prove age over 18 years for consumption of alcohol at wineries

All fares are in Australian currency and include GST (goods and services tax)

We reserve the right to alter any part of the itinerary without notice

We reserve the right to use alternate vehicles and operators

Passengers must pay for tours prior to embarkation

We are not obliged to refund the price of cancelled bookings

Smoking is not permitted on our vehicles or inside winery buildings

Touring Code Of Conduct:

Persons causing a nuisance to other passengers may be removed from the vehicle. Australian Wine Tour Co will not be liable for any expense incurred by the passengers should this occur. Uncontrollable and disruptive drunken behaviour will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed on the bus. No alcohol or food is allowed on our vehicles. No BYO food or drink is allowed in the wineries. Wineries do not have BYO license therefore you may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on our vehicles or at wineries.

Private Tours (Social & Corporate Groups and Premium Tours)

Payment Requirements:

50% deposit required to secure booking – payable by direct deposit to our bank account or cheque made payable to Australian Wine Tour Company.

Payment will be accepted by VISA / Mastercard / Bankcard however 3% accounting fee applies.

Payment is required in full prior to the tour commencing.

Payment Options:

Direct into our Bank or Cheque:
Commonwealth Bank of Australia Forest Hill Branch
Account Name: Australian Wine Tour Company Pty Ltd
BSB: 063 225 A/C No: 1012 8612.
Payment accepted by credit card however surcharges apply
(3% for Visa / MasterCard & 4% for AMEX)

Cancellation Policy:

Within 7 days – No Refund / 7 to 30 days-50%of deposit amount / 30 days -$100 admin fee

Touring Code Of Conduct:

Persons causing a nuisance to other passengers may be removed from the vehicle. Australian Wine Tour Co will not be liable for any expense incurred by the passengers should this occur. Uncontrollable and disruptive drunken behavior will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed on the bus. No alcohol or food is allowed on our vehicles. No BYO food or drink is allowed in the wineries. Wineries do not have BYO license therefore you may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on our vehicles or at wineries.

Back to the top