Terms andConditions

Daily Public Yarra Valley Wine Experience

Payment Requirements:

Direct Booking – Credit card payment is required at the time of booking.
Agent/Online Bookings – Please present your voucher to our driver  at boarding. Please read your terms and conditions set by your agent.

Cancellation Policy:

Bookings made direct with Australian Wine Tour Company require 48 hours notice prior to the tour departure time to cancel a booking, otherwise full fees apply. For agent bookings please contact your agent.

Child Policy:

Ages between 5 – 15 years inclusive.
One Child rate applies per two paying adults.
Minimum child age for this tour is 5 years.

Our AWTC departures are based on our age policy for all bookings with children. Failure to meet these requirements will result in a forfeit of touring and no refund will be provided to participants for this dated service.

General Terms And Conditions:

Tours will leave according to times stated on itineraries and will not wait for “latecomers”. We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times. No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time.

We recommend all traveller’s have adequate travel insurance in the event of delay, illness and loss of property which may result in failure to join or complete our tour.
Pick up locations must be confirmed 24 hours prior to tour departure.
We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.

If you are travelling with others on a separate booking please notify the office at least 48hours prior to travel to ensure we get you on the same bus. No responsibility is taken if we are not advised in advance.

We accept no responsibility for lost or stolen property

Passengers must be able to prove age over 18 years for consumption of alcohol at wineries
All fares are in Australian currency and include GST (goods and services tax)
We reserve the right to alter any part of the itinerary without notice
We reserve the right to use alternate vehicles and operators
Passengers must pay for tours prior to embarkation
We are not obliged to refund the price of cancelled bookings
Smoking is not permitted on our vehicles or inside winery buildings

Touring Code Of Conduct:

Persons causing a nuisance to other passengers may be removed from the vehicle. Australian Wine Tour Co will not be liable for any expense incurred by the passengers should this occur. Uncontrollable and disruptive drunken behaviour will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed on the bus. No alcohol or food is allowed on our vehicles. No BYO food or drink is allowed in the wineries. Wineries do not have BYO license therefore you may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on our vehicles or at wineries.

Winery inclusions:

We work with a range of different wineries, the exact line up is subject to change without notice

Private Tours, Premium Tours, Social and Corporate Groups

Payment Requirements:

50% deposit required to secure booking – payable by direct deposit to our bank account or cheque made payable to Australian Wine Tour Company.
Payment will be accepted by VISA / Mastercard / Bankcard (surcharge will apply).
Payment is required in full prior to the tour commencing

Payment Options:

Direct into our Bank or Cheque:
Commonwealth Bank of Australia Forest Hill Branch
Account Name: Australian Wine Tour Company Pty Ltd

BSB: 063 225 A/C No: 1012 8612


Payment accepted by credit card however surcharges apply

Cancellation Policy:

Within 7 days – No Refund / 7 to 30 days-50%of deposit amount / 30 days -$100 admin fee

Touring Code Of Conduct:

Persons causing a nuisance to other passengers may be removed from the vehicle. Australian Wine Tour Co will not be liable for any expense incurred by the passengers should this occur. Uncontrollable and disruptive drunken behavior will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed on the bus. No alcohol or food is allowed on our vehicles. No BYO food or drink is allowed in the wineries. Wineries do not have BYO license therefore you may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on our vehicles or at wineries.

It’s more than just a winery, it’s
a once in a lifetime experience.